FAQ

Q. How long after I signup will I receive my login details?

Answer: Account activation is instant! As soon as our payment processor approves the payment, you will be emailed an activation email with complete instructions on how to get up and running. If you have any questions, remember,our support staff is always ready to help.

Q. I can't get my service to work, and I'm getting frustrated. How can I get this working?

Answer: Take a deep breath. Setup is actually very simple. We pride ourselves on the best support in the biz and are here to help you with any issue you encounter. If you can't find your answer in our knowledgebase or Getting Start guide then by all means please contact us! Our support desk is online daily and support rep's will help you right away.

Q. Would SolidProxies Work on Mac?

Answer: As most Seo developper and softwares/tools are only designed and made on Windows Platform, We only developped SolidProxies to work only on Windows. Mac Osx is not Supported.

Q. Is there any penalty to cancel? What is your refund policy?

Answer: Due to the digital nature of our services, all order are non-refundable under any circumstances once delivered. If the delivered service is not as described on our order pages, we would be happy to provide you with a full replacement. You can cancel at anytime by login to your client area > view services and place a cancellation request either immediate or at the end of billing cycle, however no refund will be provided.

Q. Would SolidProxies ever share my information with a third party?

Answer: We don’t share any information with anyone regarding our network or its users.

Q. What is the max connection limit?

Answer:  Bandwidth and speeds are unlimited on all services packages. All of our servers feature gigabit+ port speeds, Each Package is only limited by how many PC you can use at the same time

Q. What forms of payment do you currently accept?

Answer: We accept all forms of credit card, Visa, Amex, Mastercard, Discover Through 2checkout & We also accept PayPal .


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